Play smart, stay in control. Lotto is entertainment — never a solution for financial stress.
While lottery games can be enjoyable, they must always be played with care. Gambling is not a source of income and should never be used as a financial strategy or to recover losses.
Always set personal limits, never spend money intended for essential needs like rent, food, or bills, and regularly track your spending via your account dashboard. If you feel uncomfortable, anxious, or out of control, we recommend taking a break or using our account tools to pause your activity.
For most Australians, gambling is a recreational activity. However, some individuals may develop difficulties managing their behaviour, time, or money. This can lead to gambling-related harm — which may affect not only the individual but also their relationships, wellbeing, and finances.
Warning signs that gambling may be becoming a problem include:
Problem gambling may negatively affect:
If you're feeling overwhelmed, our support team is available 24/7. You’re not alone — help is available.
We are committed to supporting a safe and responsible gaming environment. Your account includes features that let you manage your play habits, take breaks, and stay in control.
If you need time away from play, you can activate the following tools:
During any exclusion period, you will not be able to log in, deposit funds, play, or receive promotional communications.
Practical controls to help you manage your budget and time include:
If you’re unsure whether your gambling is still within healthy limits, our confidential self-assessment tool can help you better understand your habits. This resource is available through your account and can guide you toward support if needed.
We take our responsibility to protect players seriously. Our team actively monitors for behavioural patterns that may indicate problematic gambling, and we may recommend or apply limits to protect your wellbeing. These measures are designed to support, not penalise, and reflect our duty of care under Australian regulation.
If you or someone you know is struggling, we encourage reaching out to one of these trusted Australian services:
Our support team is also available 24/7 via [email protected] to help guide you through any protective measures or referrals.
Access to Aussie Lotto is strictly limited to individuals aged 18 years or older. We enforce this requirement through both automated and manual age verification processes. Accounts found to be used by individuals under the legal age will be closed immediately, and any associated transactions will be voided in accordance with our Terms and applicable law.
Parents and guardians are encouraged to actively supervise internet use and implement parental control software to prevent underage access to gambling websites. This includes restricting access to devices and accounts used for online play.
Persons under 18 years of age are not permitted to play or create an account on Aussie Lotto. Attempting to bypass this restriction is a breach of our Terms and may be reported to relevant authorities.
Your account security is our priority. We implement technical and procedural safeguards to protect your data and prevent unauthorised access. However, you also play a key role in maintaining account safety.
To help keep your account secure:
If you suspect that your account has been compromised, please check your transaction history, review your recent play activity, and contact us immediately at [email protected]. We will take all necessary steps to secure your account and investigate the issue.
Think! About your choices. Gamble Responsibly. Call Gambling Help on 1800 858 858.
GambleAware –
BetStop is the National Self-Exclusion Register.
It’s a free service for customers who want to exclude from all online wagering providers.
At aussie-lotto.com, we believe the lottery should be fun, safe, and entertaining. Responsible gambling helps keep the experience positive for everyone. Set limits, stay in control, and always play for enjoyment.
If gambling stops being fun, help is available. Contact GambleAware for tools and resources, or visit
BetStop to self-exclude from all licensed wagering providers.
For immediate support, call Gambling Help on 1800 858 858 — free, confidential assistance 24/7.
Persons under 18 years of age are not permitted to gamble.
